TERMS & CONDITIONS
Terms & Conditions
By ordering goods from Studio Formata you accept the general terms and conditions. The agreement is established at the same time as your order is accepted. If you are under 18, parental consent is required for the agreement to be valid. We can make price changes without notice. Offers are valid as long as our stock lasts. We make reservations for errors in the article information, we cannot guarantee that a photograph depicts the product exactly. Keep in mind that different colors render differently on different computers, depending on your computer’s color settings. All false orders and attempted fraud will be reported to the police.
All prices on www.studioformata.se are shown in Swedish kronor (SEK) , including 25 % VAT.
Studio Formata use PayPal and Stripe.
Once we receive your order you will receive an order confirmation from us, meaning that you make a purchasing contract . Always check your confirmation and contact us immediately if you have any questions. All products ordered remain our property until we receive full payment.
Sometimes the stock balance is wrong and goods run out. If this happens, we will get in touch as soon as possible. Of course you will get your money back or get the option to choose another item.
SHIPPING AND DELIVERY
We normally send our products with the Swedish postal service, PostNord. Please contact us if you have questions.
Within Sweden the shipping cost is 49 SEK. The shipping charges are based on a maximum weight of 2000 grams per order. The delivery time is normally 3-5 working days.
Within Europe the shipping cost is 149 SEK. The shipping charges are based on a maximum weight of 2000 grams per order. The delivery time is normally 4-6 working days .
Outside of Europe we ship to the United States, Canada, Iceland, Norway, Switzerland, Japan, South Korea, Australia and New Zealand. The PostNord shipping cost is 199 SEK. The shipping charges are based on a maximum weight of 2000 grams per order. The delivery time is normally 7-10 working days.
Please note that countries that do not belong to the EU do not pay VAT and customs charges and any local fees may apply.
If your package is damaged during transport this must be notified directly to the carrier when you receive it.
When using the right to withdrawal you will be refunded the value of goods minus the cost of the return shipping. Repayment will be made to your card or PayPal account as soon as we received the returned product and have confirmed that it is unused and undamaged.
NOT COLLECTED PARCEL
You have two weeks to collect your parcel. After that, the parcel will be sent back to us.
If you do not collect the parcel within 14 days you will be billed at 350 SEK.
The website and all its contents are owned by us and is protected by intellectual property and marketing law . This means that the company name, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written consent from us.
RIGHT TO WITHDRAWAL AND RETURNS
You have a right to withdrawal for 14 days after you have received the items, provided that you have not used the product and that it is returned undamaged. Upon return or exchange of goods, you pay for the return shipping cost. However, if it concerns a complaint because of a damage or that we sent you the wrong item, we will refund all shipping charges and what you spent for the goods. We follow the Swedish Consumer Sales Act and the Swedish Consumer Complaints Board´s recommendations. If you need to return an item, please contact us at firstname.lastname@example.org to get further information. Contact us before sending the goods.
Note that you as customer is responsible for the goods to be returned to us.
Studio Formata recognises the importance of protecting the privacy of your personal data. In order to perform our contractual obligations to you we collect and process your personal data. Studio Formata aims to process all personal data in a legal, open and fair manner in accordance with the applicable law General Data Protection Regulation, known as GDPR. Transmission of information, including any payment information, is encrypted and protected using SSL technology.
Who is responsible for processing your personal data?
The Swedish company Bergman Läke-Konst AB, reg. no. 556489-9812 trading as Studio Formata is the controller of your personal data. You may contact us at:
Phone: +46 (0) 766 23 63 00
Contact person: Ingela Bergman
If you make an online purchase or create an account at studioformata.se we will collect your name, address, email address, telephone number and country of residence. We will use your contact information to process your purchase and any returns/exchanges.
Does Studio Formata share your information with others?
Studio Formata does not sell or rent our customer’s data to any third party. We only share our customer’s data with our trusted partners: WooCommerce for processing orders, PayPal for processing payments and Postnord and DHL for processing deliveries of purchases.
For how long will Studio Formata keep your personal information?
We will keep you personal data for as long as necessary in relation to the purposes for which they were collected. We will retain your personal information as necessary to comply with applicable legal obligations.
Your data subject rights
You may, for as long as your personal information is stored by Studio Formata, request a record of your personal data such as name, address, email address, telephone number and country of residence held by us and also ask to have it corrected. Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your personal data.
Right to lodge a complaint with supervisory authority
If you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement.